Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIP3034 Mapping and Delivery Guide
Advise on and construct fares for customers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLIP3034 - Advise on and construct fares for customers | |
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Description | ||||
Employability Skills | ||||
Learning Outcomes and Application | This unit involves the skills and knowledge required to advise on and construct fares for customers in accordance with regulatory and workplace requirements.It includes advising on air, coach, ferry, tram, bus and rail fares; constructing fares and itineraries; and issuing documents.While work is performed individually, it will generally be undertaken within a team environment. It involves the application of tourist industry regulatory requirements and workplace procedures when advising on and constructing fares for customers in the transport and allied industries.In providing advice to suit customer needs, the following types of fares must be considered:constructed faresnet farespromotional farespublished fares.No licensing, legislative or certification requirements apply to this unit at the time of publication. | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
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Prerequisites/co-requisites | ||||
Competency Field | P – Administration and Finance |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Advise on fares | ||||||||
Element: Transport provider information is correctly interpreted to provide accurate information on fare details and conditions | ||||||||
Element: Customers are clearly advised on features of the fares most appropriate to their needs | ||||||||
Element: Accurate fare quotations are provided to customers in accordance with workplace policy and guidelines | ||||||||
Element: Construct fares and itineraries | ||||||||
Element: Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer | ||||||||
Element: Appropriate travel schedules are used to create the optimum itinerary for customers | ||||||||
Element: Issue documents | ||||||||
Element: Documents are correctly issued and all details are accurately recorded in accordance with workplace and regulatory requirements | ||||||||
Element: Coupons/tickets are processed in accordance with workplace and industry guidelines | ||||||||
Element: Refunds are processed where required in accordance with workplace and industry guidelines |